Position Overview
An opportunity has arisen for a Customer Services Graduate within the Commercial Department at Natal Portland Cement (NPC), part of the Huaxin Cement Co., Ltd. Group. The successful candidate will report directly to the Customer Services Supervisor.
The Customer Services Graduate is responsible for supporting call center operations, order management, and customer relationship management. The successful candidate will assist with responding to customer enquiries, capturing and processing orders accurately, maintaining customer records, and resolving customer queries and complaints. The role also involves providing administrative support, liaising with relevant departments, and contributing to improved customer satisfaction and effective service delivery.
Key Performance Areas
- Call Center Operations: Assist with handling incoming customer calls and enquiries, ensuring professional service and timely escalation of unresolved issues.
- Order Management: Capture customer orders and standing orders accurately, confirm delivery arrangements, and ensure order information is updated timeously.
- Customer Relationship Management: Maintain positive customer relationships, assist with resolving complaints, and support customer satisfaction initiatives.
- Customer Information Management: Maintain accurate customer records, including account details, delivery information, and pricing data.
- Customer Service Administration: Provide administrative support through data capturing, filing, report preparation, quotation assistance, and processing of new customer account applications.
- Interdepartmental Communication: Liaise with relevant departments to resolve customer, order, and delivery-related queries and support efficient service delivery.
Education and Experience Requirements
- Matric
- A Diploma or Degree in Commerce, Business Administration, Marketing, Customer Service or a related field
- Experience in customer service, call center operations or administration would be advantageous
- Computer literacy including Excel and PowerPoint.
- Knowledge of SAP will be advantageous.
Core Competencies
- Communication, Customer Service Orientation, Decision Making, Teamwork, Attention to Detail, Organizational Skills, Adaptability and Results Orientation.
Closing Date
06 November 2026.
Applications
If you are interested in this opportunity, please submit your updated CV and supporting documents to Fezile Mhlongo fmhlongo@huaxin.com